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Return Policy

All products are final sale. You assume the responsibility for your purchase, and no refunds will be issued. We only exchange goods If they are defective or damaged upon receipt. In circumstances where you consider that a product is defective or damaged, you must submit a formal exchange request within 30 days of order by contacting us via email at info@geniuspan.com with the following listed:

Order Number:

Defective Product:

Details:

Pictures:

NO formal exchange requests will be reviewed for replacement past 30 days of order.

Upon receipt of exchange request due to a defective/damaged product, we will fully examine it and notify you via email, within 7 business days, whether you are entitled to an exchange. If you are entitled to an exchange, we will email you a pre-paid return label to ship back the defective/damaged product. Once the defective/damaged product is received, we will send you a replacement product.